We offer free US shipping for all watch purchases. We send out all our parcels from USA fulfillment center via Fedex Ground or UPS Ground depending on the location & availability. You can expect your delivery within 10 to 14 working days.

Nivada Grenchen Watches are available in several retailers located all over the world. You can find out more information on the following page). If you have any questions or if you'd like to become a retailer, please contact us.

If you're unhappy with your watch or watch straps, you have up to 30 days from the date of ordering to return them to us, unworn, for a full refund or exchange.

If, for any reason, the customer wishes to return the order, unless proven otherwise that the issue originates from the watch, the customer is responsible for the return shipping costs.

All of our watches come with a two-year warranty effective from the date of shipping. This warranty does not cover any damage caused to the watch through neglect, accidental damage, carelessness, improper use, or non-compliance with the instructions provided by Nivada Grenchen Watches.

Should you have any issues with your watch, please don't hesitate to get in touch with us via email at contact@nivadagrenchenofficial.com

You have up to 30 days from the receipt of your items to return them for a full refund or exchange. Please note that a refund can only be given if your items are returned unworn in the original packaging.

Should you have any issues with your watch, please don't hesitate to get in touch with us via email at contact@nivadagrenchenofficial.com. We will usually take care of repairs in our designated service centers either in Switzerland or the USA or Hong Kong.

All of our watches are water-resistant. The Chronomaster Aviator Sea Diver (CASD) & Datomaster collections are water resistant up to 100m (10 ATM). The Super Antarctic & Antarctic Spider collections are water resistant up to 100m (10 ATM). The Depthmaster collection can withstand depths of up to 1000 meters (100 atm). We would recommend avoiding contact with water if you are wearing a leather bracelet.

After contact with seawater, it's essential to clean your watch with fresh water.

All of our watches have drilled lugs. Besides giving a vintage feel, these drilled lugs allow you to easily remove the strap by pushing the pump on the side of the lugs through the hole (you could use a toothpick, for example).

If you purchases a Bracelet, you may need a specific tool to pop the spring bar out of the watch’s lugs.

Not for the moment

Once an order is placed, it is sent directly to our warehouse for order processing, but unfortunately this means your order cannot be changed or canceled after 24 hours. You must therefore return at your expenses your current order to get a refund.